Professional Texting Etiquettes: Top 5 Tips

Are you thinking of having business SMS services to benefit your business? The service promotes your industry and makes your business available when your customer needs it. It helps them contact you the way they think feasible, like through SMS, web chat, etc.

Business SMS service is ranked above all other mediums when customer satisfaction is in question. But it is important here that the service is used effectively to earn more profit. Making customers satisfied is not an easy task. One should follow certain texting etiquette to ensure you are only providing valuable information to the customers. They should not be troubled with too much texting.

Read on to learn the texting etiquette.

Get Permission

Being in the business, you often ask for the phone number of your potential clients. Won’t you seek permission from your clients whether they want call regarding your services or not? In the same manner, taking permission for business text messaging is vital, as everyone is not ready to receive texts.

If you don’t follow this practice, you will end up losing your customers by making them annoyed with repeated messages. Take permission by sending a text to your clients to let them join your services. If they join you can proceed with your business SMS text, else respect their decision and don’t send any further messages.

Text Only At Business Hours     

Will you appreciate someone to disturb you during your off or when you are enjoying your weekend? Nobody does! The same goes for your client too. They won’t appreciate your texting services during late nights, on holidays or after business hours.

You are using the service to promote your business. So, follow strict business hours to let the service benefits your business; this makes communication effective and convenient to them also.

Don’t Over Text the Same Message

While texting a message, don’t communicate the same thing over different mediums. If someone communicates the same information on the text, mail and even on call, won’t it make you frustrated? Of course, it will! Unless the information is really important, it would be wise to stick to a single medium for providing information.

It is important to limit the frequency of the messages and send to the point information with quality content. Neither people have the time nor do they like reading messages longer than a single line or two.

Include Your Initials in the Messages

While texting from a business point of view, it is vital to add your name or initials of your name in the text. The absence of the name in the message can increase the chances of getting a message ignored.

It is not necessary that all your clients have saved your details. So having your name at the end of texted information adds as a benefit. It won’t leave them guessing and helps them stay updated with the important information.

Stay Professional in Your Messages

Texting message to a friend is different from writing a professional word. Avoid using all capital letters or emoticons in your text; the meaning of the message can be misinterpreted. As you only have 160 characters to convey your information, it is advisable not to use abbreviations.

People opt for it to convey more information in fewer words. It gives a casual look to your business message. Chances are also that person on the other side does not understand the abbreviation. If this happens, the motive behind sending the business SMS fails.

Use your words wisely to convey your message in a professional and understandable language.

Follow all these texting etiquettes and let business SMS services benefit your business.

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